At Orthodox Luxury Clothing, we aim to provide you with the finest handcrafted luxury clothing that meets your expectations. We understand that occasionally, a situation may arise where you wish to return a product. Please read our return policy carefully.

Returns Eligibility

We accept returns in the following cases:

• The received product is faulty or damaged.
• The product received does not match the description on our website.

Initiating a Return

If you believe your purchase is eligible for a return, please follow these steps:

Contact our customer support team within 5 days of receiving the product at sales@orthodox.design or 6393398118.

Provide your order number, a description of the issue, and photographic evidence, if applicable.

Await approval from our team before proceeding with the return.

Return Process

Upon approval, we will provide you with instructions on how to return the product to us. Please ensure that the product is returned in its original condition with all labels and tags intact.

Refund

Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Refund Policy

Our refund policy is designed to ensure your satisfaction with your Orthodox Luxury Clothing purchase. Here's how it works:

Non-Returnable Items

Please note that some items are non-returnable:

• Custom-made, made-to-measure, or personalised items.
• Products that have been worn, altered, or damaged due to customer mishandling.

Refund Eligibility

We offer refunds in the following scenarios:

• You have returned an eligible product as per our return policy.
• You have received a faulty or damaged product that cannot be replaced with a similar item.

Refund Process

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe. Please allow some processing time for your financial institution to post the refund to your account.

Exchange Policy

In addition to returns, we also offer exchanges for your convenience.

Exchange Eligibility

You can request an exchange in the following cases:

• If you have sizing concerns and need a different size for the same product.
• The product you received is faulty or damaged.

Initiating an Exchange

To initiate an exchange, please follow these steps:

• Contact our customer support team within 5 days of receiving the product at sales@orthodox.design or 6393398118.
• Provide your order number, a description of the issue, and photographic evidence if applicable.
• Await approval from our team before proceeding with the exchange.

Exchange Process

Upon approval, we will provide you with instructions on how to proceed with the exchange. Please ensure that the product is returned in its original condition with all labels and tags intact.

Replacement

Once we receive and inspect the returned product, we will dispatch the new item within 5 to 10 working days.

Refund Policy

Please note that we offer refunds in the following scenario:

• You have returned an eligible product as per our return policy, and a replacement is not available or desired.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.